Returns & Exchanges
At Proven Skincare, we want you to love your personalized formula, which is why we offer a 30-day satisfaction guarantee on all first-time orders. If your custom regimen isn't providing the results you expected, our team is dedicated to making it right through reformulations or returns.
Initiate Your Request
Visit our online Returns Portal within 30 days of delivery and enter your order number and email address to begin the process.
Consult with an Esthetician
Because our products are custom-made for your unique skin profile, a skincare expert will review your concerns to determine if a free one-time reformulation is better suited for your needs.
Package Your Return
If a return is authorized, securely pack your items in their original packaging and attach the prepaid shipping label provided by our support team.
Receive Your Refund
Once our laboratory receives and inspects your return, we will process a refund to your original payment method, minus a small environmental recycling fee.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing